For Exchanges

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at melinyllc@gmail.com. 

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Please contact us with any return question at melinyllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (contact us within 15 days of purchase or receiving as a gift).

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds
Please feel free to contact us for any return/refund question at melinyllc@gmail.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We hope you will love your Meliny™Wrap as much as we loved hand-making each one, however, if you are unhappy with your purchase please contact us @MelinyLLC@gmail.com.